Return & Refund Policy

Effective Date: September 4, 2026

At Modin Systems Pvt. Ltd., we aim to provide reliable banking automation equipment, cash processing solutions, and related products that meet our customers’ requirements. This Return & Refund Policy explains the general conditions applicable to product returns, replacements, cancellations, and refunds.

1. Product Returns

Products may be eligible for return only in accordance with the applicable quotation, purchase order, warranty terms, or written agreement between Modin Systems Pvt. Ltd. and the customer.

A return request may be considered in cases such as:

  • Product received in a damaged condition
  • Incorrect product supplied
  • Product received with a manufacturing defect
  • Product not matching the confirmed order specifications

Return requests must be reported to us within the applicable period specified in the order or commercial agreement.

2. Products Not Eligible for Return

Returns may not be accepted for products that:

  • Have been used, modified, altered, or damaged after delivery
  • Have been installed or configured specifically according to the customer’s requirements
  • Have been customized or specially manufactured
  • Are returned without prior approval
  • Are damaged due to improper handling, installation, storage, or operation by the customer
  • Are returned without original accessories, documentation, or packaging where applicable

The final eligibility of a return will be determined after reviewing the product and relevant order details.

3. Return Authorization

Customers must contact Modin Systems Pvt. Ltd. before sending any product back.

A return will only be accepted after receiving confirmation or authorization from our team.

Customers should not independently ship products to our offices or facilities without prior approval.

We may request:

  • Order or invoice details
  • Product model and serial number
  • Description of the issue
  • Photographs or videos of the product
  • Packaging and shipping information
  • Other information required to evaluate the return request

4. Damaged or Incorrect Products

If a product is received damaged, defective, or different from the confirmed order, the customer should notify us as soon as possible after delivery.

After verification, we may offer an appropriate resolution, which may include:

  • Repair
  • Replacement
  • Product exchange
  • Credit adjustment
  • Refund, where applicable

The applicable resolution will depend on the nature of the issue, product condition, warranty terms, and commercial agreement.

5. Refund Policy

Refunds, where applicable, will be processed only after the return or cancellation request has been reviewed and approved.

The refund amount may depend on:

  • The reason for the return
  • Product condition
  • Applicable order terms
  • Shipping or transportation charges
  • Restocking or other applicable charges
  • Any deductions permitted under the applicable agreement

Unless otherwise agreed, shipping, transportation, installation, or other service charges may not be refundable.

6. Refund Processing Time

Once a refund is approved, we will initiate the refund through the applicable payment method or process agreed with the customer.

The time required for the refund to reflect in the customer’s account may vary depending on the payment method, bank, payment service provider, or other financial institution involved.

7. Order Cancellation

Cancellation requests should be submitted as early as possible.

Cancellation may not be possible once an order has been dispatched, customized, specially configured, manufactured, installed, or otherwise processed.

Where cancellation is accepted, any applicable cancellation, processing, shipping, or other charges may be deducted from the refundable amount.

8. Customized and Specially Configured Products

Products that are customized, specially configured, manufactured, or prepared according to specific customer requirements may not be eligible for return or refund unless the product has a manufacturing defect or the parties have agreed otherwise in writing.

9. Warranty Claims

Certain products may be covered by a manufacturer’s or company’s warranty.

Warranty claims will be handled according to the applicable warranty terms and conditions.

A warranty claim is separate from a general return or refund request and may be subject to inspection, verification, and other conditions.

10. Replacement Products

Where a replacement is approved, the replacement product may be shipped after the returned product has been received and inspected, where applicable.

Replacement availability may depend on product stock, technical requirements, and other circumstances.

11. Shipping and Return Costs

Unless otherwise agreed in writing, return shipping and transportation costs may be the responsibility of the customer.

Where the return is confirmed to be due to an incorrect product supplied by us or a verified manufacturing defect, Modin Systems Pvt. Ltd. may, at its discretion, arrange or reimburse reasonable return shipping costs.

12. Inspection and Approval

All returned products may be inspected before a return, replacement, credit, or refund is approved.

Receiving a returned product does not automatically mean that the return or refund has been approved.

The final decision will be based on the condition of the product and the applicable order, warranty, and commercial terms.

13. Changes to This Policy

Modin Systems Pvt. Ltd. reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be published on this page with the revised effective date.

14. Contact Us

For questions regarding returns, replacements, cancellations, warranty claims, or refunds, please contact us:

Modin Systems Pvt. Ltd.

Email: sales@modinsystems.com
Phone: +91 92059 15702
Manufacturing Facility: D-302, First Floor, Sector-63, Noida, Uttar Pradesh – 201301, India
Registered Office: Khasra No. 401, Second Floor, Ghitorni, New Delhi – 110030, India