Shipping Policy

Effective Date: September 4, 2026

At Modin Systems Pvt. Ltd., we are committed to ensuring that our products are processed and delivered to our customers in a safe and timely manner. This Shipping Policy explains our general shipping and delivery process for products purchased or ordered through our website.

1. Order Processing

Once an order or purchase request is received, our team will review and process the order.

Orders are generally processed after confirmation of the order, product availability, payment terms, and other applicable commercial requirements.

For products that require special configuration, customization, installation, or technical preparation, additional processing time may be required.

2. Shipping and Delivery

We arrange shipment of products to the delivery address provided by the customer.

Delivery timelines may vary depending on:

  • Product availability
  • Order quantity
  • Delivery location
  • Shipping method
  • Product configuration or customization
  • Availability of transportation services
  • Public holidays or unforeseen circumstances

The estimated delivery timeline will generally be communicated to the customer at the time of order confirmation or through the applicable quotation.

3. Shipping Charges

Shipping and transportation charges may vary depending on the product, order size, destination, shipping method, and other applicable factors.

Any applicable shipping charges will be communicated to the customer before the order is finalized.

Unless specifically stated otherwise in the quotation or order confirmation, shipping charges may be payable separately by the customer.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Modin Systems Pvt. Ltd. shall not be responsible for delays or additional costs caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

If an address needs to be changed after dispatch, additional charges or delivery delays may apply.

5. Inspection at Delivery

Customers are advised to inspect the package and products at the time of delivery.

If the package appears damaged, opened, tampered with, or otherwise compromised, the customer should immediately notify the delivery personnel and contact Modin Systems Pvt. Ltd.

Customers may also be requested to provide photographs, videos, delivery records, or other relevant information to assist with an investigation.

6. Damaged or Incorrect Products

If you receive a product that appears to be damaged, defective, or different from the product ordered, please contact us as soon as possible.

We may require the following information to investigate the issue:

  • Order or invoice details
  • Product details
  • Photographs or videos of the package and product
  • Description of the issue
  • Delivery information

After verification, we will determine the appropriate resolution in accordance with the applicable order terms and company policies.

7. Delayed Deliveries

While we make reasonable efforts to meet estimated delivery timelines, delays may occur due to circumstances beyond our reasonable control, including:

  • Transportation delays
  • Natural disasters
  • Government restrictions
  • Strikes or disruptions
  • Weather conditions
  • Public holidays
  • Logistic or courier-related issues
  • Other unforeseen circumstances

Such delays will not automatically constitute a cancellation or breach of the order.

8. International Shipping

International orders may be subject to additional shipping charges, customs duties, import taxes, clearance requirements, and other applicable charges.

Unless otherwise agreed in writing, the customer may be responsible for applicable customs duties, taxes, import charges, and clearance-related costs.

International delivery timelines may vary depending on customs clearance and destination-country requirements.

9. Installation and On-Site Services

Certain products may require installation, commissioning, training, or technical support.

Where applicable, such services will be provided according to the terms mentioned in the relevant quotation, purchase order, or service agreement.

Shipping and delivery of a product does not necessarily include installation or commissioning unless specifically mentioned.

10. Order Cancellation

Order cancellation requests may be considered depending on the status of the order.

Once an order has been dispatched, customized, specially configured, or otherwise processed, cancellation may not be possible or may be subject to applicable charges and commercial terms.

Customers should contact our team as soon as possible if they wish to request cancellation.

11. Delivery Confirmation

Delivery may be considered complete when the product is delivered to the address provided by the customer and accepted by the customer or an authorized representative.

Customers are responsible for ensuring that an authorized person is available to receive the shipment.

12. Changes to This Shipping Policy

Modin Systems Pvt. Ltd. reserves the right to update or modify this Shipping Policy at any time.

Any changes will be published on this page with the revised effective date. Customers are encouraged to review this policy periodically.

13. Contact Us

For questions regarding shipping, delivery, or an existing order, please contact us:

Modin Systems Pvt. Ltd.

Email: sales@modinsystems.com
Phone: +91 92059 15702
Manufacturing Facility: D-302, First Floor, Sector-63, Noida, Uttar Pradesh – 201301, India
Registered Office: Khasra No. 401, Second Floor, Ghitorni, New Delhi – 110030, India